It varies from base shop to base shop. They truly do help their customers, and although the other guy said most of the info...here are some random facts..
1. They are the ONLY Financial Services Co. (besides MetLife, but they work together anyways so it doesn't count) that processed EVERY death Claim on 9/11 within 3 days no questions asked. Almost every Life Insurance Co. denied Death Claim payment on 9/11 because they claimed the event under 'An Act of War' or 'An Act of God'.
2. One of the only Financial Services Companies that will actually pay out a Death Claim to a Soldier in Iraq. Almost no Financial Companies out there will pay out a death claim because they are scared of loosing money but no matter if they're a soldier or not, they believe it's the right thing to do.
3. They work with highly reputable insurance companies, and many of their Reps actually sell products from other companies, such as.... Equifax (for their DebtWatchers Program), Legg Mason, American Funds, Invesco, Franklin Templeton Investments, and Pioneer Investments (for Mutual Funds), MetLife, Genworth Financial (for Other Insurance Needs), Citicorp and AGF Funds supply their Debt Consolidation stuff, and other companies are highly affiliated with the Company. You MUST learn and study about the services they offer to be a good, reputable, agent.
4.They may be expensive, but when you look at a list of what they offer versus other Insurance Companies, it's really surprising of how much they really do for their client.
5. They have won countless awards. Customer Service to Performance wise.
6. It takes hard work and effort to become a good representative, who does the right thing. There are reps out there that give the company a bad image, however there are reps that give it a good image also.
7. Not to brag, but both my parents make pretty good Salaries in it, ($120+/year), and have helped a bunch of families become financially independent. Although I don't want to be in the industry (I'm a Sound Engineer, I love it too much!), it's definitely a valid company once you really do your research on it. If Suze Orman AND David Ramsey both agree on MANY of the practices and services that the company offers, then they must be doing something right... Of course, it's not for everybody, and it shouldn't be either. :)